This guide covers account recovery for the MapleDeploy dashboard.
If you can still sign in, fix the issue from Settings > Account where possible. If you cannot sign in, use the recovery path below.
Reset a forgotten password
- Go to app.mapledeploy.ca/forgot-password.
- Enter your account email address.
- Check your inbox for a password reset email.
- Open the reset link.
- Enter and confirm your new password.
- Return to the sign-in page and sign in with the new password.
For privacy, the forgot password page shows the same confirmation whether or not the email address belongs to an account. Password reset links expire after 1 hour.
Resetting your password signs out existing dashboard sessions.
Lost authenticator app
If you still have a recovery code, use Use a recovery code on the two-factor challenge screen.
If you are already signed in on another browser or device and still have your authenticator app, regenerate recovery codes from Settings > Account > Two-factor authentication, then store the new codes.
If you lost both your authenticator app and your recovery codes, contact hello@mapledeploy.ca. We will verify account ownership before resetting two-factor authentication.
Lost passkey
If you still have another sign-in method, sign in with that method and revoke the lost passkey from Settings > Account > Passkeys.
If the lost passkey was your only sign-in method, try password reset or a connected social provider. If neither is available, contact hello@mapledeploy.ca.
Lost access to your email inbox
If you are still signed in, change your email from Settings > Account > Email and confirm the new address.
If you are signed out and cannot access your email inbox, contact hello@mapledeploy.ca. We will need to verify account ownership before changing the email address.