---
title: Account recovery
description: >-
  Recover dashboard access after a forgotten password, lost passkey, lost
  authenticator app, or inaccessible email inbox.
order: 5
lastUpdated: '2026-06-20'
type: article
author: Ross Hill
locale: en_CA
keywords:
  - Canadian hosting
  - Canadian data sovereignty
  - Coolify managed hosting
  - PIPEDA-ready hosting
  - git push deploy
  - managed databases Canada
site_name: MapleDeploy
slogan: Powerful hosting on Canadian soil
organization_url: 'https://mapledeploy.ca/'
logo: 'https://mapledeploy.ca//api/logo/lockup'
creator: MapleDeploy
publisher: MapleDeploy
founding_date: '2026-01-13'
email: hello@mapledeploy.ca
geo_region: CA-ON
geo_placename: Toronto
address_country: CA
area_served: Canada
application_category: DeveloperApplication
app_url: 'https://app.mapledeploy.ca'
llms_txt: 'https://mapledeploy.ca/llms.txt'
offers: >-
  Starter $45/mo, Pro $95/mo, Ultra $195/mo, Ultra 32 $395/mo, Ultra 64 $695/mo
  CAD
in_language: en-CA
canonical_url: 'https://mapledeploy.ca/docs/account-recovery'
---

This guide covers account recovery for the MapleDeploy dashboard.

If you can still sign in, fix the issue from **Settings** > **Account** where possible. If you cannot sign in, use the recovery path below.

## Reset a forgotten password

1. Go to [app.mapledeploy.ca/forgot-password](https://app.mapledeploy.ca/forgot-password).
2. Enter your account email address.
3. Check your inbox for a password reset email.
4. Open the reset link.
5. Enter and confirm your new password.
6. Return to the sign-in page and sign in with the new password.

For privacy, the forgot password page shows the same confirmation whether or not the email address belongs to an account. Password reset links expire after 1 hour.

Resetting your password signs out existing dashboard sessions.

## Lost authenticator app

If you still have a recovery code, use **Use a recovery code** on the two-factor challenge screen.

If you are already signed in on another browser or device and still have your authenticator app, regenerate recovery codes from **Settings** > **Account** > **Two-factor authentication**, then store the new codes.

If you lost both your authenticator app and your recovery codes, contact [hello@mapledeploy.ca](mailto:hello@mapledeploy.ca). We will verify account ownership before resetting two-factor authentication.

## Lost passkey

If you still have another sign-in method, sign in with that method and revoke the lost passkey from **Settings** > **Account** > **Passkeys**.

If the lost passkey was your only sign-in method, try password reset or a connected social provider. If neither is available, contact [hello@mapledeploy.ca](mailto:hello@mapledeploy.ca).

## Lost access to your email inbox

If you are still signed in, change your email from **Settings** > **Account** > **Email** and confirm the new address.

If you are signed out and cannot access your email inbox, contact [hello@mapledeploy.ca](mailto:hello@mapledeploy.ca). We will need to verify account ownership before changing the email address.

## Related docs

- [Dashboard authentication](/docs/authentication)
- [Organizations](/docs/organizations)